At Green Cloth, we stand by the quality of our products and want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

Returns

• Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• Return Window: You have 30 calendar days from the date you received the item to return it.
• Return Process: To initiate a return, please contact our customer service team at greenclothflorida@gmail.com. Provide your order number and a brief explanation of the reason for the return. We will provide you with a return authorization and instructions for returning your item.
• Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

• Inspection and Approval: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.
• Processing Time: Refunds will be processed within 5-7 business days after we receive and inspect the returned item. Please note that it may take additional time for your bank or credit card company to process and post the refund.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [customer service email] with your order number and details about the product condition.

Contact Us

If you have any questions about our return policy, please contact us at greenclothflorida@gmail.com. We are here to assist you and ensure your satisfaction with Green Cloth products.